Terms of service

Miss Bubbles Laundry Service Agreement
Simple. Reliable. Thoughtfully Cared For.
Our Commitment
At Miss Bubbles, we're honored you've trusted us with your laundry. Our goal is to make laundry one less thing
on your to-do list by providing dependable pickup, wash, fold, and delivery services with care and consistency.
Please review the terms below.
1. Our Promise
Every order is handled according to our Bubble Standard. We strive to communicate clearly, handle laundry with
care, provide consistent service, and deliver friendly, neighborly customer care.
2. Services We Provide
Pickup & Delivery, Wash, Dry & Fold, Household Laundry, and Bubble Club Subscription Services. Additional
services may be introduced in the future.
3. Customer Responsibilities
Empty all pockets, remove valuables, disclose delicate garments and provide any special care instructions
before service. Miss Bubbles is not responsible for damage caused by undisclosed items or instructions.
4. Garments We Cannot Accept
Wet or moldy laundry, biohazards, hazardous chemicals, human or animal waste, pet-infested textiles, or
smoke-damaged items may be refused.
5. Delicate & Specialty Items
Silk, leather, suede, wedding dresses, formalwear, vintage garments, and heavily embellished items require prior
approval.
6. Stain Treatment
Light stain treatment is provided when appropriate but stain removal is never guaranteed.
7. Pickup & Delivery
Customers are responsible for making laundry available for pickup and retrieving delivered orders promptly.
8. Turnaround Time
Standard turnaround is 24–48 hours. Delays caused by holidays, equipment maintenance, weather, or high
demand will be communicated.
9. Payment
Payment is due using the selected payment method. Unpaid balances may result in suspension of future
service.
10. Order Minimums
Some service areas may require minimum order amounts.
11. Cancellation Policy
Orders canceled after driver dispatch may incur a pickup fee.
12. Lost or Damaged Items
Claims must be reported within 72 hours. Liability is limited to the lesser of fair market value, item age, or up to
$100 per item (or 10× the laundering charge).
13. Unclaimed Orders
Orders unclaimed for 30 days may be donated, recycled, or disposed of.
14. Photo Documentation
Photos may be taken for quality assurance and dispute resolution.
15. Privacy
Customer information is used only to provide laundry services and is never sold.
16. Bubble Club Membership
Membership benefits may change with advance notice.
17. Service Refusal
Service may be declined for unsafe items or abusive behavior.
18. Satisfaction Guarantee
Report concerns within 24 hours of delivery and we'll work to make it right.
19. Definition of a Basket
A standard basket is approximately 2.5–3 cubic feet or up to 20 pounds of dry laundry.
20. Garment Care Preferences
Customers may request fragrance-free detergent, cold wash, low-temperature wash, or hang drying.
21. Detergents, Allergies & Sensitive Skin
Notify us before service of allergies or sensitivities. We cannot guarantee complete removal of allergens from
previously worn fabrics.
22. Color Bleeding & Fabric Wear
Normal fading, shrinkage, pilling, and wear may occur depending on garment age and construction.
23. Limitation of Liability
Miss Bubbles is not responsible for manufacturer defects, normal wear, undisclosed damage, or issues outside
our control.
24. Claims Process
Claims should include photos, order information, and be submitted within 72 hours.
25. Right to Inspect Laundry
We may inspect laundry before processing and remove prohibited or unsafe items.
26. Governing Law
These terms are governed by the laws of the State of Missouri.
27. Dispute Resolution
Customers agree to contact Miss Bubbles first to seek resolution before legal action.
28. Service Area
Services are available in select Kansas City metropolitan communities and may expand over time.
29. Pricing & Weight Verification
Additional charges may apply for oversized loads or specialty items with notice whenever reasonably possible.
30. Customer Communication
Customers agree to receive service-related communications regarding their orders.
31. Website & Online Ordering
Pricing and scheduling errors may be corrected before an order is accepted.
32. Force of Nature & Emergency Delays
Weather, road closures, vehicle issues, and emergencies may delay service.
33. Commercial Accounts
Commercial customers may be governed by separate service agreements.
34. Contact Information
Miss Bubbles Laundry • info@missbubbleskc.com • www.missbubbleskc.com
35. The Bubble Standard™
Every order is carefully sorted, washed, folded, inspected, and packaged with the same care we'd give our own
family's laundry.
A Final Note from Miss Bubbles
Thank you for trusting us with something as personal as your family's laundry. Every basket represents more
time for what matters most. We appreciate the opportunity to care for your laundry with professionalism,
consistency, and heart.
Little Less Laundry. A Little More Life.